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Preview Sandbox Testing Environment - ProofHQ

The Preview Sandbox is a testing environment that serves as a replica of your live environment and is refreshed each month by ProofHQ. 

Only ProofHQ Premium accounts have access to the Preview Sandbox.

Understanding the Preview Sandbox

The Preview Sandbox serves as an environment where users in your organization can safely test and work with data from the production environment without affecting the production environment. 

The Preview Sandbox contains your actual production data; however, it refreshes every month so the data can be up to one month behind the production environment. Items created since the last refresh time are in the Preview Sandbox environment until the following refresh.

Data flows unidirectionally, from Production to Preview, and not in reverse. A refresh of the Preview environment is always scheduled by ProofHQ, monthly, at the beginning of each month. [! Is it the beginning of each month?]

New product features are uploaded to the Preview Sandbox environment before they are delivered to the production environment. 

The preview environment is ideal for running trainings, testing out new features, and determining setup functionality. 

Accessing the Preview Sandbox

By default, as a system administrator, you have access to the Preview Sandbox environment. If you cannot access the Preview Sandbox environment as described in this section, contact your system administrator or our Support team.

Accessing the Preview Sandbox as a Stand-Alone ProofHQ Customer

  1. Navigate to this URL: https://preview.proofhq.com.
  2. Log in using your Preview credentials.
    Your Preview credentials should be the same as your production credentials, unless you changed them in Production after the Preview refresh happened. The logins are synchronized only when a refresh occurs. They do not synchronize automatically.

Accessing the Preview Sandbox as a Workfront+ProofHQ Customer

As a system administrator, you can access the ProofHQ Preview Sandbox via the Workfront interface. 

To access the ProofHQ Preview Sandbox:

  1. Log in to your Workfront environment.
  2. Click Setup in the Global Navigation bar.
  3. Expand System, then click Preferences.

  4. In the Test Environments section, click Sandbox Preview.

  5. Log in with your Preview credentials. 
    Your Preview credentials should be the same as your production credentials, unless you changed them in Production after the Preview refresh happened. The logins are synchronized only when a refresh occurs. They do not synchronize automatically.
  6. Click the ProofHQ icon in the Global Navigation Bar.
    proof_access_proofhq.png
    The ProofHQ Preview environment is displayed.

Receiving Emails from the Preview Sandbox

Email notifications are never triggered from the ProofHQ Preview environment.

Known Issues Related to the Preview Sandbox

Database Inconsistencies between Workfront and ProofHQ Preview Environments

If you are a Workfront+ProofHQ customer, you might notice some inconsistencies between the data available in the Workfront Preview environment and the data available in the ProofHQ Preview environment.

Because the Workfront Preview environment is refreshed on a weekly basis and the ProofHQ Preview environment is refreshed on a monthly basis, data created in the Workfront Preview environment might not appear in the ProofHQ Preview environment for up to 1 month. This data includes:

  • Proofs
  • Proof versions
  • Users

The following table shows the schedule at which data is refreshed from the Production environment to the Preview environment for both Workfront and ProofHQ:

 

Workfront Data Refreshed

ProofHQ Data Refreshed

Workfront and ProofHQ environments in Sync

Week 1

(of current month)

X

X

Yes

Week 2 

(of current month)

X

 

No

Week 3

(of current month)

X

 

No

Week 4

(of current month)

X

 

No