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User Not Receiving Email Notifications for Projects I Am On

Issue Symptoms

Adding a document to a project, a User does not receive the email notification.
The user has enabled the notification: "A document is added to a project I'm on."

Conditions

Add a document to a project. User does not receive the email notification.

Resolution

The Notification trigger is "A document is added to a project I'm on." If the user is not on the Project Team, they will not be notified.

To check if a user is on the project team:

  • On the Project > More tab > Staffing > People tab.
  • This will list all users on the Project Team.
  • A user will be added to the project team automatically when assigned to a Task or Issue on the project. Or is the project owner or sponsor.

    Sharing the project with a user does not add the user to the project team.

To Add a user to the Project team:

  • Open the project go to the More tab > Staffing > Team Builder.
  • In the upper left Users area, choose All.
  • Find the desired user and put a check next to their name.
  • SAVE.

This must be done one project at a time.