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FAQ about Migrating to Cluster 5

When we are migrating your Workfront environment to our new cluster, Cluster 5, consult this document to answer some of the frequently asked questions about this process. 

What should I know about migrating to Cluster 5?

  • This migration is necessary to improve our server infrastructure in an effort to continually provide an optimal experience for you as our customer.
  • The migration will happen during a designated Maintenance Window. For more information about our Maintenance Windows, see our Trust Site.
  • As a system administrator, you will receive communication through the Announcement Center about the date when this migration will happen, as well as a confirmation when it is completed.
  • During the migration, your production environment will be inaccessible for about 15-20 minutes which is why it will take place during a scheduled maintenance window.

What should I do to prepare for the migration?

  • We recommend that your company's firewall is configured in a way that allows for Workfront to access your environment. For this reason, ensure that the IP addresses that we recommend are accessible through your firewall. For a complete list of IP addresses that need to be whitelisted for SSO, emails, POP emails, Document Webhooks, see “Configuring Your Firewall.”
  • IMPORTANT Ensure that all system administrators can log in to Workfront using their Workfront credentials (not their SSO credentials).
    Your SSO login should work after the migration, but this will ensure that at least the system administrators can log in, should the SSO configuration need to be reset.
  • We recommend that you designate someone in your company to test important workflows in Workfront to make sure they are working correctly after the migration.
  • Notify your users that there will be a disruption in service to ensure everyone is logged out of your environment before the migration occurs. Any users logged in during the migration will be automatically logged out.

How do I log in after the migration?

  • Use your existing URL for your Production environment to log in after the migration has completed: https://[Domain].my.workfront.com
    Replace [Domain] with your Workfront domain name.
  • If your Workfront instance has been integrated with SSO, log in with your SSO credentials. If this fails and you are a system administrator, log in with your Workfront credentials and test your SSO configuration. If this is not working (this is very rare), contact our Support Team.

What areas of functionality should I include in my testing, after the migration completes?

  • Your Production environment should be accessible after the migration. If you cannot access your Production environment, contact our Support Team.
  • Ensure that your branding customizations are in place.
  • Ensure that your users are able to log in.
  • Test all important workflows. We recommend that you should be testing the following:
    • All day-to-day workflows for your company, including reports and dashboards
    • Email communication from Workfront (which includes event notifications, reminder notifications, automatic reminders, if they are enabled).
    • Any API integrations, if you have any.
  • Search functionality will take some time to work properly. You should expect full search capabilities within a few hours of the migration.
  • If you find any abnormalities in your data after 24 hours from when the maintenance window closed, contact our Support Team. 
  • You will need to manage your subscriptions to notifications you might be receiving from our Trust Site to ensure you subscribe to Cluster 5 notifications.

What about my sandbox environments?

  • Your Preview environment will be available the Sunday following the migration. The URL for the Preview environment will be the same: https://[Domain].preview.workfront.com.
    Replace [Domain] with your Workfront domain name.
  • Your Custom Refresh Sandbox will be reset during the migration and will be unavailable for 1-5 days while your data is fully synchronized. Any customization, configurations, or other testing currently in your Custom Refresh Sandbox will be overwritten with a current copy of your production data.
    The URL for the Custom Refresh Sandbox will be the same: https://[Domain].sb01.workfront.com.
    Replace [Domain] with your Workfront domain name.

How do I get help if I have more questions?

  • You can contact our Support Team, the same way you would normally contact them and open a ticket.
  • During the migration period, we have additional staff ready to address any questions or concerns you might have. 
  • For more information about how you can open a Support ticket, see “How to Open a Support Request.”