Troubleshooting Proof Creation Failures

The proof creation process includes both importing and proof generation. Occasionally when creating a proof, a file might fail to import, or the proof might fail to generate after the file is imported.

Following are various reasons why these failures can occur:

NOTE If the document you are attempting to proof does not match any of the criteria listed in this section, please contact Workfront Support for further investigation.

Reasons for Import Failure 

Reasons for Proof Generation Failure

  • The file type is not supported.
    For a list of supported file types, see "Supported Proofing File Types."
  • The file structure is a non-standard structure for the file type.
  • The file is protected by a password or has content copying disabled.
  • The page length or page count exceeds the limit.
    The maximum allowed page length is 195 inches after rasterizing; the maximum allowed page count is 2,000 pages for a single proof.
  • The file is damaged or corrupted.