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Reset Your Own Help/Community/Training Password

** This will allow you to change your password for the help/community site as long as you know the current password. **

 

        *** Note ***

This is only for the help/community site this password change will in no way affect your instance of Workfront or Workfront Proof Log in credentials. ***

 

        **** Note ****

If you have forgotten your current password or need a help/community account set up please email customercare@workfront.com

 

 

  • To Start open up a browser and go to https://hub.workfront.com
  • You will get a page that looks like this
  • Screen_Shot_2017-08-15_at_11.54.49_AM.png
  • Enter your email address and current password then click the orange Log In button
    • If you forgot the password please email customercare@workfront.com
  • Your user page will now load which looks like this.
  • Screen_Shot_2017-08-15_at_11.56.50_AM.png
  • Look at the top right corner that looks like this
  • Screen_Shot_2017-08-15_at_11.57.15_AM.png
  • Click on the avatar icon
  • Screen_Shot_2017-08-15_at_11.57.32_AM.png
  • Click on the My Settings Option
  • Screen_Shot_2017-08-15_at_11.57.44_AM.png
  • This page will appear
  • **Note** Do not make any other changes other than resetting the password here
  • Screen_Shot_2017-08-15_at_11.58.42_AM.png
  • Click on the Blue Reset Password Button under your email address
  • Screen_Shot_2017-08-15_at_11.58.57_AM.png
  • These password reset boxes will appear. Enter your current password (ex. Password1) into the old password box then enter in the next two boxes a new password of your choosing (*Note* the password req. to the right)
  • Screen_Shot_2017-08-15_at_11.59.12_AM.png
  • When the passwords match you will get two green checks as shown below
  • Screen_Shot_2017-08-15_at_11.59.56_AM.png

 

  • Click the orange box at the bottom of the page Save Changes
  • Screen_Shot_2017-08-15_at_12.00.11_PM.png
  • Click your Avatar Icon in the top right corner again
  • Screen_Shot_2017-08-15_at_11.57.32_AM.png
  • Then click log out 
  • Screen_Shot_2017-08-15_at_12.00.54_PM.png
  • Go to the Support Site: support.workfront.com and log in with your new password.
    • UN: Email Address
    • PW: New Password You Chose
    • Sub Domain: Leave Blank