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Unlinking Issues from Their Resolvable Objects

When you create a project or a task by converting an issue to a project or a task, you have the option to keep the original issue. Your system administrator must enable this preference for you to have this option during the conversion of the issue. 

For more information about converting issues to projects and tasks, see "Converting Issues."

When you decide to keep the issue which was converted to the project or the task, the resolution of the issue is tied to the project or the task. The issue becomes the Resolving Object of the project or the task. The issue status cannot be changed, as it changes automatically with the status of the project or the task.

An issue can be resolved by another issue, as well, although you cannot convert an issue to another issue.  In this case, the resolution of the resolving issue is tied to the resolution of the resolvable issue. 

For more information about Resolving Objects, see "Understanding Resolving Objects."

You can unlink the resolution of an issue from that of a project, task, or issue by removing the project, task, or issue from the issue. 

To unlink a resolving issue from a project, task, or issue:

  1. Navigate to the issue that is linked to a project, task, or issue.
  2. Select the Issue Details tab, then the Overview sub-tab.
  3. Click Edit Overview.
  4. In the Resolved By field, remove the resolvable object.
    An issue can be resolved by a project, task or issue. 
    unlink_issue_from_resolvable.png
  5. Click Save.
    The issue is no longer linked to a project, task, or issue, and you can now resolve the issue independently.