Follow
Managing Work Requests in the Home Area

The information on this page refers to functionality not yet available in the Production environment. It is available only in the Preview Sandbox environment.

Work requests are displayed in the Home area. You can view, reassign, reply to, or work on a request.

Viewing Requests

  1. Click the Home link in the Global Navigation Bar.
    wfhome_navbar.png
    Or
    From the My Work area, click the Workfront icon in the upper-right corner of the page.
    workfronthome_access.png
  2. Click the Show drop-down menu.
    wfhome_show.png
  3. Click Requests.
    All work requests are displayed.

Reassigning a Request

  1. Click the Home link in the Global Navigation Bar.
    wfhome_navbar.png
    Or
    From the My Work area, click the Workfront icon in the upper-right corner of the page.
    workfronthome_access.png
  2. In the Work List area, select the request you want to reassign.
    The request is displayed in the right panel.
  3. Click the More icon, then click Reassign.
    wfhome_requests_reassign.png
  4. In the Reassign this work request to field, begin typing the name of the user you want to assign, then click the name when it appears in the drop-down menu.
  5. Click Reassign

Replying to a Request

You can reply to a request to further clarify the request or to propose a new date. If you reply to a request, you cannot reply again or reassign the request until you receive a response.

  1. Click the Home link in the Global Navigation Bar.
    wfhome_navbar.png
    Or
    From the My Work area, click the Workfront icon in the upper-right corner of the page.
    workfronthome_access.png
  2. In the Work List area, select the request you want to reply to.
  3. Click the More icon, then click Reply.
    wfhome_requests_reply.png
  4. In the Reply to request field, specify your reply.
  5. (Optional) Click Propose new date, then select a date from the date picker when you commit to complete the work item.
  6. Click Reply

Working on a Request

  1. Click the Home link in the Global Navigation Bar.
    wfhome_navbar.png
    Or
    From the My Work area, click the Workfront icon in the upper-right corner of the page.
    workfronthome_access.png
  2. In the Work List area, select the request you want to work on, then click Work On It.
    Issue information is displayed in the right panel after you click Work On It.
This article last updated on 2017-12-13 19:21:03 UTC