Issue Symptoms
Importing a Kick-start file Errors with: User with primary key value(s) "null" not found row: 3 sheet: HOUR
Conditions
Trying to import Hours into Tasks.
Resolution
The error indicates the kick-start file has a "User with an incorrect primary key value" (the user's GUID) However, the user guids appear to be correct.
Fixed this by Exporting a blank Kick-start Template for "Hours" only and then manually copying and pasting the data from the original kick-start file into the blank template.
This new kick-start imported successfully.
Thank you for taking the time to provide feedback. We appreciate and value your contribution to our site. Feedback provided here is regularly reviewed by our Product Documentation team. Please ensure your comments are specific to improving this help article. Any questions or requests outside this help article content should be directed to our Community User Forum or by submitting a ticket to customer support.