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New Configurable Sandbox Environments for CL02 - March 2017

Question

How to access the New Configurable Sandbox Environments for CL02.

Answer

To improve the performance of your Custom Refresh Sandbox, we are transitioning to a new environment.

The new Custom Refresh Sandbox is available today for you to use. Details on this environment are below.

The current Custom Refresh Sandbox for Cluster 2 will continue to be accessible through end of April 2017. However, today (March 2, 2017), the current Custom Refresh Sandbox for Cluster 2 will no longer be refreshable. If you would like to refresh, you will need to use the new Custom Refresh Sandbox environments.

To access the new Custom Refresh Sandbox:

1. Go to the following URL: https://domain.sb01.workfront.com/ (or https://domain.sb02.workfront.com for those who have more than one)

2. Log in with the same Custom Refresh Sandbox credentials you’ve used in the past.

The first time you log in to the new environment, you will experience some slowness. The more frequently you log in, and as more customers transition to the system, speeds will increase.

NOTE: If you are currently using SSO in the Custom Refresh Sandbox, please contact Workfront Support to ensure your transition to the new environment is as smooth as possible.

For more information about SSO in Custom Refresh Sandboxes, please see "How will the new Custom Refresh Sandboxes affect my sandbox SSO configuration?"

If you get a "RequestID" error, that means SSO is not setup. In this situation, to access your Custom Refresh Sandbox while you setup SSO, add a "/login" to the URLs above -

Example: https://domain.sb01.workfront.com/login. If you experience issues with the new Custom Refresh Sandbox, please contact Support as soon as possible.