Your email client's spam filter serves a good purpose: protecting you from annoying and possibly malicious spam emails. But, if you don't have the correct settings in the spam filter, it can keep you from seeing important emails such as those from ProofHQ: proof email notifications, newsletters, and special communications.
To make sure that your ProofHQ emails are always routed to your inbox instead of your spam folder, you should white list the following:
- ProofHQ mail server -
- ProofHQ "from" email addresses (e.g. email@example.com)
ProofHQ "from" email addresses
- Your contacts list
- Your safe senders list
- A filter that you create to deliver emails from those addresses to your inbox
- Microsoft Outlook 2003 - 2007
- Windows Live Hotmail
- Yahoo Mail
The ProofHQ "from" email addresses to copy
- The general support address, firstname.lastname@example.org, from which ProofHQ sends out many email communications
- A notification address from which ProofHQ sends proof notification emails to the proof creator and the reviewers with links to the proof. This might be a general address, email@example.com, or a specific address if you have a customized subdomain or a white label domain.
- Copy the general ProofHQ support "from" email address (firstname.lastname@example.org) and paste it into the field indicated for your email client.
- Copy the appropriate one of the following ProofHQ "from" email addresses and paste it SEPARATELY into the field indicated for your email client:
- email@example.com if you do NOT have a customized subdomain or a white label domain
- firstname.lastname@example.org if you have a customized subdomain; substitute your subdomain name in this address
- email@example.com if you have a white label domain; substitute your subdomain name and domain name in this address