Branded domains

Branded sub-domains

All of our plans allow you to set a branded sub-domain on your account. This means that you can customize your account URL to include your brand name.

As an example, if you set your sub-domain to be kattest, your URL would look like this:
Setting a custom sub-domain will also mean that all links in your notification emails will include your customized sub-domain, for example:

Setting up your branded sub-domain

To set up a Branded Subdomain, please follow the below steps:

  1. Go to Settings and then Account settings.
  2. Click on the Settings tab.
  3. Scroll down to the Customized Sub-Domain section, click Setup.
  4. Enter your brand name. Do not enter the whole URL (e.g. only enter the brand name, e.g. kattest.
  5. Click Save.

Only users with Administrator or Billing Administrator rights can set up a branded sub-domain.

(Please see Profiles and permissions for reference.)

NOTE Once you have set up your sub-domain it will not be editable. If you wish to change it please contact ProofHQ Support.

Fully branded domains

You can have a fully customized domain, e.g.,
How to set up your custom domain

To set up your custom domain or branding, the following steps must be completed:

  1. As a first step, it is important to determine what type of SSL certificate is required for your white label URL:
    • If you plan to have only one ProofHQ account, a standard SSL certificate with Single domain should be purchased.
    • If you plan on having multiple ProofHQ account (e.g., Satellite accounts), a Wildcard SSL certificate should be purchased.
  2. A Certificate Signing Request (CSR) must be created by ProofHQ. In order for us to do this, we need the following information:
    • Common Name/Fully Qualified Domain Name (Everything after http://. This must match exactly what you type in your browser, e.g. or
    • Will you be using this domain for multiple ProofHQ accounts? If you require multiple ProofHQ accounts to use this domain, please specify this using the wildcard e.g., *
    • Organization Name (Legal name of your Organization. This must not be abbreviated or include any suffixes e.g. Corp., Inc., Ltd.)
    • Organisational Unit (The department in your organisation handling the Certificate. This could be "IT" or even "General".)
    • City (City where your organization is located)
    • State (State where your organization is located)
    • Country code (2-letter ISO code for the country where your organization is located, e.g., US, GB.)
    Please ensure these details are correct, as the CSR cannot be amended after generation. If you require re-generation, a charge of $200 will be applied.

  3. Once the information in step 1 is received, we will then create the CSR and send it to you along with the CNAME URL to point the domain to
  4. You then need to:
    • Give the CSR to a SSL Certificate Provider (Certificate Authority) who will create the SSL Certificate and Key chain for you.
    • Point the domain to the CNAME URL we provided (see step 2 above)
  5. You then need to send the SSL Certificate and Key chain to ProofHQ.

CSR and SSL 

A Certificate Signing Request (CSR)

A CSR is a block of encrypted text that is generated on the server that the certificate will be used on. It contains information that will be included in your certificate, e.g. common name, organization name, as above. It also contains the public key that will be included in your certificate. (A private key is normally created at the same time.)

SSL Certificate

SSL stands for Secure Sockets Layer Certificate. This provides a means by which your identity can be proven to web browsers, allowing a secure site to communicate privately with the you.

The type of SSL Certificate required is a standard SSL Certificate with a Single domain is all that is required. A multi-year SSL certificate is best, as this will prevent you from having to go through this process again in 12 months, but a single year SSL certificate is also fine.

When the SSL Certificate Provider creates the SSL Certificate, they will also provide you with the Key chain. The Key Chain allows web browsers to recognise your SSL certificate as a trusted certificate