Accessing the Workfront Customer Portal

Everything you need now in one location! We know change can be scary, but here at Workfront we are always striving to improve your user experience-- that is why we are merging our Help sites. Now all the things you need and love in one convenient spot.


Access Workfront Help

You can access Workfront's Help Site in two ways:

      • To access Help from the Customer Success portal, navigate to then, click Help.



Search the Knowledge Base

Enter a topic you would like more information about into the search field, hit Return, and click on the article to read more. Below the search box, you will find familiar Help categories. Click on a category to access articles on that subject.


Open a Ticket

If your an authorized support contact for your organization's account, you will find the Open a Ticket link at the top of the page. Fill out the form and click Submit. The ticket is automatically routed to the appropriate support team.


Access Training

Click the Training link at the top of the page. Select the product under the Start Your Training section to access a variety of learning formats, such as e-Learning, Live Webinar, Recorded Webinar, or even a Custom Training tailored to your organization.


Connect with Community

Connect with other users through blogs and forums to collaborate, share knowledge, and support each other. Utilize resources such as case studies, e-books, and guides and stay on top of our latest events. Find the Community from


Idea Exchange

Have a great idea on ways to improve the product? We would love to hear them! Share your suggestions with our developers and other users. Idea Exchange enables authorized support contacts to submit, vote on, and discuss ideas with fellow customers.


Workfront Trust

Workfront's Trust site provides a clean, clear view of any issues, outages, or maintenance being performed on any particular cluster or Workfront data center. This resource allows all Workfront customers to stay up to date on the status of their Workfront system. Subscribe to our Trust site at




This article last updated on 2017-04-10 22:19:56 UTC