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View: Submission Path for Issues

You can display the path through which an issue has been submitted in the view of an issue report. The path indicates the Queue, Topic Group, and Queue Topic where the issue was submitted originally.

issue_submission_path.png

To apply this view to an issue list: 

  1. Navigate to a list of issues. 
  2. From the View drop-down menu, select New View.
  3. In the Column Preview area, click Add Column.
  4. Click the header of the new column, then click Switch to Text Mode.
  5. Mouse over the text mode area, and click Click to edit text.
  6. Remove the text you find in the Text Mode box, and replace it with the following code:
    displayname= Issue Path
    linkedname=direct
    namekey=displayQueueBreadcrumb
    valuefield=displayQueueBreadcrumb
    valueformat=HTML 
  7. Click Save View
This article last updated on 2018-03-08 15:01:38 UTC