Users Are Unable to Log In to Workfront due to Various Errors

Issue Symptoms

Users are unable to login to Workfront. They receive one of the following errors.

  • Sorry, you can't access Workfront through this login screen. Workfront is set up for Federated Single Sign-On with SAML 2.0.



  • That username/password combination wasn't quite right.



  • Sorry, you do not have access to Workfront.



The Workfront system has SSO configured.


The Fix for this is to correct the Workfront URL the users are using.
Users must go to the correct URL.

For example:

Invalid URLs will not work.
Make sure the URL does not contain anything after .com

Users may also need to correct or remove any existing bookmarks that have invalid URLs.

This article last updated on 2018-02-09 16:17:34 UTC