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Users are unable to login to Workfront. Receive one of several different Errors.

Issue Symptoms

Users are unable to login to Workfront. They receive one of the following errors.

  • Sorry, you can't access Workfront through this login screen. Workfront is set up for Federated Single Sign-On with SAML 2.0.

Fossil_-_workfront_saml2.png

 

  • That username/password combination wasn't quite right.

Fossil2.png

 

  • Sorry, you do not have access to Workfront.

Fossil3.png

Conditions

The Workfront system has SSO configured.

Resolution

The Fix for this is to correct the Workfront URL the users are using.
Users must go to the correct URL.

For example: https://yourdomain.my.workfront.com

Invalid URLs will not work.
Make sure the URL does not contain anything after .com

Users may also need to correct or remove any existing bookmarks that have invalid URLs.