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Using the Forgot Password Link during Login

If you forget your Workfront password, you can reset it in the web application. Your options for resetting the password depend on how you log in to Workfront and whether you use an SSO solution for logging in to Workfront or not. 

If you forgot your password and you want to log into Workfront using your mobile app, you must first reset the password in the web app, and then use the new password to log in to the mobile app. 

Your system administrator can reset your password, as well.  

Logging in to Workfront

You can log into Workfront in the following ways:

  • Not using an SSO solution.
    For more information about logging in to Workfront without an SSO solution, see "Logging in to Workfront without SSO."
    You can use the Forgot Password link to reset your password. For more information about using the Forgot Password link to reset your password, see "Using the Forgot Password Link."
  • Using an SSO solution.
    For more information about logging in to Workfront using an SSO solution, see "Logging in to Workfront with SSO."
    You cannot use the Forgot Password link to reset your password. If no alternative mechanism for resetting the password is provided on the login screen, contact your system administrator to reset your password. 

Using the Forgot Password Link

If your system is not integrated with an SSO solution, you can use the Forgot Password link to reset your password, in case you forgot it. 

To use the Forgot Password link:

  1. Open a browser window. For more information about what browsers are supported for Workfront, see "Workfront Software Requirements."
  2. Type in the unique URL of your company, which should have the following format: yourCompanyDomain.my.workfront.com.
  3. In the login screen, click Forgot Password?.
  4. Enter the email associated with your Workfront account in the Email field.
    Ensure that this is an email you can check right away.
  5. Click Send.
    An email is sent to you, and a confirmation is shown on the screen. 
    NOTE The security token included in the emailed link is valid for a one-time use only and expires within one hour of receipt. If you do not use the Forgotten Password email to reset your password within an hour of it being sent, you must complete the Forgot Password request again, to request a new token. 

Receiving the Forgotten Password Email and Resetting the Workfront Password

Receiving the Forgotten Password Email

If you clicked the Forgot Password link on your login screen, you should receive an email which should launch the process of you resetting your password. 

NOTE The security token included in the emailed link is valid for a one-time use only and expires within one hour of receipt. If you do not use the Forgotten Password email to reset your password within an hour of it being sent, you must complete the Forgot Password request again, to request a new token. 

The following information is included in the Forgotten Password email:

  • The link to reset your password: Reset Password.
  • Your username is listed at the bottom of the email.

Resetting the Workfront Password

To reset your password, using the Forgotten Password email:

  1. Click the Reset Password link inside the Forgotten Password email.
    This launches the reset password screen for your Workfront application.
  2. Enter a New Password, being mindful of the password requirements displayed on the login screen. These requirements are set by your system administrator. 
  3. Confirm New Password.
  4. Click Save Password.
    You should now be logged in to Workfront. 

Getting Locked out of Workfront after Five Failed Attempts

If you enter your password wrong five consecutive times, your system administrator prevents you to try a failed password again. They can lock your account for any of the following timeframes:

  • 10 minutes
  • 30 minutes
  • 1 hour
  • 8 hours
  • 24 hours

For more information about how to lock an account after five failed consecutive logins, see "Configuring System Security Preferences."

If you want your account unlocked, or your password reset before this timeframe expires, contact your system administrator.