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Creating Topic Groups

Understanding Topic Groups

Topic Groups are associated with Request Queues. They allow you to layer your Request Queues in multiple categories, depending on the nature of the requests. 

For example, if you have a Request Queue for Marketing Requests, you can have a Topic Group of "Mother's Day Campaign", with a second-level Topic Group of "Digital Media", and an additional second-level Topic Group of "Print Media." Then, you can have multiple Queue Topics inside each Topic Group. For example, "Banner Ad" and "Blog" can be Queue Topics for the "Digital Media" Topic Group. 

For more information about how to create Request Queues, see "Creating a Request Queue."

You can create up to 10 tiers of Topic Groups within a Request Queue.

There is no limit to the number of Queue Topics that can be associated with a topic group. 

Topic groups are a reportable object.

Creating Topic Groups

We recommend that you create Topic Groups before you create a Queue Topic. However, a Topic Group can be created within in the Queue Topic builder. For more information about creating Queue Topics, see "Creating Queue Topics."

To create a Topic Group:

  1. Navigate to the project that you published as a Help Request Queue.
    For more information about publishing a project as a Help Request Queue, see "Creating a Request Queue."
  2. Click More, then select the Queue Setup tab.
  3. Select the Topic Groups sub-tab.
  4. Click New Topic Group.

  5. Specify the following information:
    • Name: The name is visible to users who will submit requests to this request queue.
    • Description: The description is not visible to the users submitting requests. 
    • Add to Topic Group: You can add the new Topic Group to an existing Topic Group, or you can add it directly to the project published as a Help Request Queue. 
  6. Click Save.
    This creates a new Topic Group in your Request Queue. You are able to select additional categories from the first drop-down menu under a Request Queue. 
    For more information about submitting requests, see "Creating Workfront Requests."