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Understanding Priority On Issues

Overview

The Issue Priority is located on the 'Issue Details' tab.

Details

Using the 'Priority' drop-down menu, you can indicate the priority of the issue. Available default options are:

  • None
  • Low
  • Normal
  • High
  • Urgent

These values are used primarily for reporting purposes. For example, you can search for all issues that have the priority value of Urgent. If you decide to use this data field, you need to communicate to other project managers when each option is used in your organization.

Considerations

Be aware that System Administrators have the ability to modify priority labels so the values in your account of Workfront may differ from those listed above.

Also note, the priority values may be displayed in a number format on reports. The following provides the integer values for the default priorities:
0 - None
1 - Low
2 - Normal
3 - High
4 - Urgent

It is important to be familiar with this numbering sequence as your organization may be accustomed to referring to urgent-priority issues with a numeral 1.