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Logging in As Another User

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As the Workfront system administrator, it might be necessary at times to access Workfront on behalf of another user. 

You can also access Workfront on behalf of a user who is a member of a group you manage, if you are designated as the Group Administrator for that group. 
For more information about Group Administrators, see "Understanding Group Administrators." 

For example, if a Workfront user is on vacation and a task cannot move through the workflow until the user takes action, Workfront provides you with the ability to log in as this user and take action so that work can progress.

Logging in as another user is identical for system and group administrators. 

Logging in and Performing Actions as Another User

If you are currently logged in to Workfront as another user, log out as that user before attempting to log in as a different user.

To log in to Workfront as another user:

  1. Log in to Workfront as a system or a group administrator.
  2. Click Setup, located in the upper-right corner of the page.
  3. Click Log in As
  4. On the Log In As tab, begin typing the name of the user who you want to log in as, then click the name when it appears in the drop-down list.
    The user that you log in as must have an access level defined in Workfront. You cannot log in to the Workfront system as a user who does not have rights to log in.
    NOTE Group administrators can log in only as the users who are members of the groups they manage. Group administrators cannot log in as a system administrator. 
  5. Click Log in.
    A notification is displayed at the top of the screen, indicating that you are logged in as another user.
  6. Perform any desired actions as the user.
  7. When you are finished, click Log Out.

Tracking and Auditing Activity

Workfront provides mechanisms for tracking and auditing activity that takes place while the administrator is logged in as another user.

When you log in as another user, the last login date is modified for that user to the date when the system or group administrator logs in as that user. 

Viewing Indicators on Items

When you log in to Workfront as another user and perform an action, Workfront clearly indicates that any action you perform is made by you on behalf of the user who you are logged in as.

For example, if you comment on an item while logged in as another user, the following icon is displayed next to your comment  , along with a statement indicating that the comment was made by you on behalf of the user.

Viewing Audit Information

  1. Log in to Workfront as a group or system administrator.
  2. Click Setup, located in the upper-right corner of the page.
  3. Click Log in As, then click the Access Log tab.
    Any time a system or a group administrator logs in to Workfront as another user, the event is logged in the audit trail. In addition, any auditable actions that take place while the administrator is logged in as another user are logged in the audit trail.
  4. (Optional) You can filter the results that are displayed in the audit trail in the following ways:
    • By user who has logged in
    • By user who has been logged in as
    • By date 

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Linked to other articles: Creating and Managing Groups, etc

This article last updated on 2018-02-28 21:30:51 UTC