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Understanding Issue Permissions

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Understanding Issue Permissions

Your system administrator grants users access to view or edit issues when they assign access levels.

Along with the access level that users are granted, you can also grant them permissions to View, Contribute, or Manage specific issues that you have access to Share. 

When you share issues with users, you cannot give them permissions that are higher than their access level.
You cannot give a user permissions that are higher than their access level. For example, External Users have no access to view issues at all, so you cannot share issues with them.
For more information about granting access to tasks, see "Understanding Issue Access."

Permissions are specific to one item in Workfront and define what actions one can take on that item.
The creator of an issue has Manage permissions to it, by default.

Sharing an Issue

Consider the following when sharing an issue:

  • You can share issues individually, or you can share several of them at a time.
    For more information about sharing items in Workfront, see "Sharing Permissions on Objects.
  • You can grant the following permissions to issue: 
    • View
    • Manage
    • Contribute
      view_on_issue.pngcontribute_on_issue.pngmanage_on_issues.png
  • When you share an issue, all the documents attached to the issue inherit the same permissions, unless otherwise specified by the system administrator in the user's access level. 
    For more information about restricting inherited permissions on documents, see "Creating or Modifying Access Levels."
  • You can remove inherited permissions from an issue. 
    For more information about removing inherited permissions from objects, see "Sharing Permissions on Objects.

Manually Sharing an Issue

Manually sharing an issue is similar to sharing any other object in Workfront. 
For more information about sharing objects in Workfront, see "Sharing Permissions on Objects."

Automatically Sharing an Issue at the Project Level and in Request Queues

As the Project Owner, you can grant permissions automatically to users as the issues are submitted to a request queue or added to a project. 

To share issues automatically at the project level or as you are setting up a request queue:

  1. Navigate to the project whose issues you want to share automatically.
  2. Do either one of the following: 
  3. Click Edit Project.
    1. Click Access.
      issue_permissions_on_project.png
    2. In the When someone is assigned to an ISSUE ... field, select from the following permissions levels:
      • View
      • Contribute
      • Manage
        Now, when someone is assigned to an issue on the selected project, they are granted the specified permissions to the issue. 
    3. (Optional) Select the Also grant ... access to the project field to also grant View, Contribute, or Manage permissions to the projects to the user assigned to the issue
    4. In the When someone submits a REQUEST ... field, select from the following permissions levels:
      • View
      • Contribute
      • Manage
        Now, when someone submits a request to the selected project, they are granted the specified permissions to the issue they are requesting. 
    5. (Optional) Select the People from the same company will inherit the same permissions for all requests field.
      People from the same company as the user submitting the request are granted the same permissions on the requests as the user. 
    6. Click Save Changes.
      Or
  4. Click More.
    1. Click Queue Setup.
    2. Select the Queue Details sub-tab.
    3. In the When someone makes a request, automatically grant ... field, select from the following permissions levels:
      • View
      • Contribute
      • Manage
        Now, when someone submits a request to the selected project, they are granted the specified permissions to the request.
    4. (Optional) Select the People from the same company will inherit the same permissions for all requests
      People from the same company as the user submitting the request are granted the same permissions on the requests as the user. 
    5. Click Save.

Issue Permissions

The following table displays what permissions you can grant users when allowing them to View, Contribute, or Manage an issue:

 
Actions Manage  Contribute  View

Add Issue(s)

   
Delete     
Attach Custom Form    
Edit Custom Fields  
Approve Issue
Add  An Approval Process    
Add Documents
Copy Issue*
Move Issue    
Log Hours  
Convert to Project*    
Convert to Task*    
Accept Assignment  
Updates/ comments
Modify Planned Dates    
Make Assignments  
Share
Share System-wide    

*Controlled by the access levels and the permissions on the project. 

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