This replaces this: https://workfront.zendesk.com/knowledge/articles/217204087/en-us?brand_id=662728&return_to=%2Fhc%2Fen-us%2Farticles%2F217204087
When providing updates on a Workfront object, all users on the project team can see the information submitted. However, there may be times when a user who is not on the project would benefit from viewing comments. Rather than including the users on the project team, the comment can be shared with them from the update itself. To learn more about updating Workfront objects, see "Making Comments."
Users must have the proper email notifications enabled by the system administrator, as well as in their user profiles in order to receive the notifications. For details on how to enable notifications, see "Configuring Email Notifications."
To include others on an update:
- Begin updating a work item, as described in "Updating Work."
- Click the Include others on this update icon, type at least the first three letters of the name of the user or team in the provided field, then click the name when it appears in the drop-down list.
Type the @ symbol in the Update Status box, begin typing the name of the user or team you want to include on the update, then click the name when it appears in the drop-down list.The first name of the user displays in the Update Status box.
- To add multiple users and teams, type at least the first three letters of a user or team name in the Include others in this update box, then select the name from the displayed list.
All users and team members listed in the Include others in this update box receive an an in-app notification of the update and might receive an email if email notifications have been configured. For more information, see "Configuring Email Notifications."
- Click Update.
Users included on the update are automatically granted View permission to the object, and can view and respond to the update comments made to the object.
For information about the additional functionality that is available when updating a work item, see "Updating Work."