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Allowing Users to Reply to Email Notifications

You can configure Workfront to allow users to make a comment on a Workfront object by replying to an email notification.

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Understanding Email Replies

When a user makes a comment on an object in Workfront, an email notification containing the comment is delivered to users who have set up email notifications and who are tagged on the object. To learn about email notifications, see "Configuring Email Notifications."

You can configure Workfront to allow users to make a comment on a Workfront object by replying to an email notification. Using either the Workfront default email service or a POP email account, recipients of email notifications can make comments on Workfront objects without logging in to Workfront.

NOTE Although POP users can reply to emails sent from Workfront, we strongly encourage the use of the default mail service.

For information about configuring a POP email account, see "Using a POP Email Account to Comment on Work Items."

For information about using the default email service, see "Using the Workfront Default Mail Service to Comment on Work Items."

Objects Supporting Email Notifications

You can respond to Workfront email that is generated from comments made to the following objects:

  • Project
  • Task
  • Issue
  • Document
  • Template and template task
  • Portfolio
  • Program
  • Iteration
  • Timesheet

To learn more about making comments, see "Understanding the Update Stream."

NOTE Variations of email addresses are not supported for users commenting on Workfront objects via email. For example, if your email address in Workfront is useremail@company.com, you cannot use useremail+variation@company.com. If a user comments via email using an address that doesn't match the one in their Workfront account settings, they receive an email reply explaining the problem. 

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DON'T DELETE, DRAFT OR HIDE THIS ARTICLE. IT IS LINKED TO THE PRODUCT, THROUGH THE CONTEXT SENSITIVE HELP LINKS. **

When updating POP account information here, also update information in these articles:

Understanding the Queue Details Tab in a Project (Issue Form): https://support.workfront.com/hc/en-us/articles/216655098

Configuring Email Notifications: https://workfront.zendesk.com/hc/en-us/articles/217202727

Enabling Users to email an issue into a request queue project: https://support.workfront.com/hc/en-us/articles/217236977

This article last updated on 2019-03-15 16:40:02 UTC