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Making Comments

Understanding Comments

Comments allow you to communicate with other users regarding a specific object.
You can make comments on any object you have access to View.

Objects and the Updates Stream

Comments, or updates, are saved in the update stream of the objects which can be found on the Updates tab of any object. For more information about the updates stream, see "Understanding the Updates Stream."

You can enter updates or make comments on the following objects:

  • Projects
  • Portfolios
  • Programs
  • Templates
  • Template Tasks
  • Tasks
  • Issues
  • Iterations
  • Stories
  • Users
  • Documents
  • Timesheets

The following object has an updates stream, but you cannot make comments on it:

  • Teams

The comments from lower-rank items roll up to the Teams update stream. 

Comments that Roll Up to Higher-Rank Objects

There is an object hierarchy in Workfront. For more information about the hierarchy of objects in Workfront, see "Understanding the Interdependency and Hierarchy of Objects."

When you make comments on some lower-rank objects, they roll up in the update stream of higher-rank objects. 

NOTE Comments added to system updates do not roll up to the parent object.
Only direct comments on the child object and comments added to existing comments roll up to the parent objects.

The following table illustrates which comments roll up to higher-rank objects:

Object of Original Comment  Object on which the Original Comment Rolls Up
Issue Project
Task Project
Project Program, Portfolio
Program Portfolio
User Team
Timesheet User, Team
Template Task Template
Story Iteration, Team
Iteration Team

Making Comments on Objects

Updating Status and Making Comments

You can update the status as you are making comments on the following objects:

  • Projects
  • Tasks
  • Issues
  • Documents
  • Iterations
  • Stories
  • Templates
  • Template Tasks

To make comments:

  1. Navigate to the object where you want to add a comment.
  2. Click the Updates tab.
  3. Click Update Status.
    A comment field appears in the Update Status area.
  4. Enter a comment, then click Update.
    If a task or an issue is in a status of Complete or Closed, the Update button changes to Done. Click Done to record your comment.
    For information about the additional functionality available when adding a comment and updating the status of an object, see "Updating Work."

Adding a Comment

The following objects allow only for a comment to be added, as they do not have a status to be updated:

  • Programs
  • Portfolios
  • Users

To make comments:

  1. Navigate to the object where you want to add a comment.
  2. Click the Updates tab.
  3. A comment field appears on the Updates tab.
  4. Enter a comment, then click Update.
    For information about the additional functionality available when adding a comment, see "Updating Work."

Making Comments on Timesheets

  1. Navigate to a Timesheet on which you want to make a comment.
  2. Click the Timesheet to open it.
  3. At the bottom of the Timesheet, click Include a comment.
    A comment field appears at the bottom of the Timesheet.
  4. Enter a comment, then click Save for Later, or Submit for Approval to save your comment.
    If your Timesheet is not set up with an approver, click Save for Later or Save and Close Timesheet to save your comment.
    For information about the additional functionality available when adding a comment, see "Updating Work."

Limitations of the Update Stream for Users and Teams

You cannot make updates on teams. The updates stream for teams is populated by comments entered on the following objects:

  • Users
  • Timesheets
  • Stories
  • Iterations

In the updates stream of users and teams, you can only view the comments that have been entered in the past 90 days. 

If you want to see all the comments made on a user or a team, beyond the 90 day limit, you can build a report for notes. The report should not have a time filter, so that it displays all comments made for users or teams. For more information about creating a note report, see "Creating a Report."