Occasionally when proofing PDF files, users will experience errors. Below are tips on what to troubleshoot.
Some tips for PDF files which customers may find useful:
- Please make sure to have all the fonts embedded inside the PDF file
- Place all the images inside your design - if the images are linked from the outside sources (i.e. locally on the computer) they won't show up on other computers and also in ProofHQ
- If your PDF file contains some empty layers or transparent/overlapping fields, this might prevent the PDF from processing to a proof. If you're not able to determine which layer or object causes this I'd advise you to export your design/document as an optimized PDF - this will remove all the unwanted elements
- Password secured PDFs will process OK into proofs, however make sure that your security settings (i.e. content copying) on the PDFs are set to Allowed.