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Contacting Customer Support
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 Contacting Customer Support

As a Workfront customer, you can contact the Workfront Customer Support team in multiple ways. 

Phone

You can contact Workfront Customer Support through either of the support numbers:

US: 844-306-HELP(4357)
EMEA: +44 1256 274200

These numbers are also found at the bottom of every page in the Support and Community sites.

contacting-customer-support.png

Email

You can email Workfront Support at customercare@workfront.com

Web

Authorized Support Contacts can submit tickets through the Workfront Help site. For instructions on how to do this, see "Opening a Support Ticket."

Opening a Support Ticket
You must be an Authorized Support Contact to open a support ticket with the Customer Support team. To open a support ticket:
  1. Log in to support.workfront.com.Screen_Shot_2017-03-25_at_10.06.49_AM.png
  2. Click Open Ticket at the top of the page. If you do not see the Open Ticket option, see "Open Ticket Option Not Available."
    The Submit a request form displays. Screen_Shot_2017-03-25_at_9.34.26_AM.png
  3. Specify the following information:
    • (Optional) CC: Enter the email address of users you would like to be cc'd on the ticket. Multiple addresses can be added by separating them with a comma.
    • Subject: A brief problem statement.
    • Description: The details of your request.
    • Priority: The priority of the issue you are experiencing.
    • Product: The product you are using.
    • Environment: If you are seeing the issue in both Production and a Sandbox environment, please select Production.
    • Is this a technical issue? Check this field if you are experiencing a technical issue.
      If you check this field, specify which is the primary browser affected by this issue.
  4. (Conditional) If you have an Assigned Support Engineer (ASE), select the Assign this to my Assigned Support Engineer? box to route your ticket to your ASE. 
  5. (Optional) Specify the phone number where you can be reached.
  6. Attach screenshots or extra information as necessary.

If you have any questions or problems submitting a request, please contact the Customer Support team.

Open Ticket Option Not Available

The Open Ticket option is available to users who are an Authorized Support Contact for their company. If you should be an Authorized Support Contact and the Open Ticket option is not available after logging in to the help site, please contact the Customer Support team.

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We need to keep this as a standalone article. It is linked in multiple articles and FAQs.

This article last updated on 2018-04-10 18:45:21 UTC