How to Open a Support Request
You must be an authorized Support contact to open a Support request with our Customer Care team.
To open a Support Request:
Login to
Click "Open Ticket" at the top of the page.
You will be presented with the "Submit a request" form.
Enter the following information:
  • CC
    • Optional: Enter the email address of users you would like to be cc'd on the ticket. Multiple addresses can be added by separating them with a comma.
  • Subject:
    • Enter a brief problem statement.
  • Description:
    • Enter the details of your request.
  • Priority:
    • Select the priority of the issue you are experiencing.

  • Product:
    • Select the product you are using so we can route you to the correct support team.
  • Environment:
    • Note: If you are seeing the issue in both Production and a Sandbox environment, please select Production.


  • Is this a technical issue? Check the box if so.
    • Technical issues are routed directly to the Technical Support Team. All other general issues are routed to our Customer Care team.
    • If this is a technical issue, you will also be asked:
      • What is the primary browser affected by this issue.
  • The following section only applies to customers who have an Assigned Support Engineer (ASE).
  • Assign this to my Assigned Support Engineer
    • Check this box if you want the ticket to route to your ASE. 
  • Phone number where you can be reached.
  • Attachments: Attach screenshots or extra information as necessary.

If you have any questions or problems submitting a request, please contact our Customer Care team: 

  • Call:  Americas: 844-306-HELP(4357) / EMEA: +44 1256 274200
  • Email:

If you do not see the Open Ticket option please refer to the below link:
Open Ticket option not available