How to Open a Support Request
You must be an authorized Support contact to open a Support request with our Customer Care team.
To open a Support Request:
Login to
  1. Click Open Ticket at the top of the page.
    If you do not see the Open Ticket option please see "Open Ticket Option Not Available."
  2. The Submit a request form displays. Screen_Shot_2017-03-25_at_9.34.26_AM.png
  3. Enter the following information:
    • (Optional) CC: Enter the email address of users you would like to be cc'd on the ticket. Multiple addresses can be added by separating them with a comma.
    • Subject: Enter a brief problem statement.
    • Description: Enter the details of your request.priority.png
    • Priority: Select the priority of the issue you are experiencing.
    • Product: Select the product you are using so we can route you to the correct support team.environment.png
    • Environment: If you are seeing the issue in both Production and a Sandbox environment, please select Production.
    • Check the Is this a technical issue? field this is a technical issue.Screen_Shot_2017-03-25_at_9.56.14_AM.png
      Technical issues are routed directly to the Technical Support Team.
      All other general issues are routed to our Customer Care team.
    • If you selected the Is this a technical issue? field, specify which is the primary browser affected by this issue.
  4. (Conditional) If you have an Assigned Support Engineer (ASE), select the Assign this to my Assigned Support Engineer? field to route your ticket to your ASE. Screen_Shot_2017-03-25_at_9.56.25_AM.png
  5. Specify the phone number where you can be reached.
  6. Attach screenshots or extra information as necessary.

If you have any questions or problems submitting a request, please contact our Customer Care team: 

  • Call:  Americas: 844-306-HELP(4357) / EMEA: +44 1256 274200
  • Email:
This article last updated on 2018-01-30 18:53:46 UTC