When an auto-provisioned user tries to log in for the first time, they receive the following error:
The system is not assigning the new user an access level.
By default, auto-provisioning uses the Request license type. When no access levels with a Request license exists, the system cannot assign the user an access level.
Create a basic access level with a Request license:
- Go to Setup > Access Levels.
- Click New Access Level.
- Enter a Name.
- In the License Type drop-down menu, select Request.
- Click Save Changes.
After you create an access level with a Request license, have the user log in with their SSO credentials.