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Understanding the Data Restore Process

The highlighted information on this page refers to functionality not yet generally available. It is available only in the Preview Sandbox environment.

This document describes the process for recovering objects that have been deleted from your Workfront Production or Preview environments.

Projects, tasks, issues, and documents can be restored by a system administrator of each Workfront instance, while separate hours, notes, and custom forms can be restored only by the Workfront Database Team.

NOTE Workfront keeps the deleted information for up to 30 days from the date it was deleted, both for the purpose of restoring it by the system administrator or by the Database Team. Anything deleted longer than 30 days before the restore is requested is no longer available. 

Restoring Deleted Projects, Tasks, Issues, and Documents

As a system administrator for your Workfront instance, you can restore projects, tasks, issues, and documents that have been deleted from your Workfront Production or Preview environments up to 30 days after the object was deleted. 

Objects and fields attached to the object deleted will also be restored. For example, if you restore a project, all tasks, issues, documents, hours, notes, assignments, and custom data are also restored. 

For information about how to restore projects, tasks, issues, and documents, see "Restoring Deleted Items."

Restoring Individual Items

Only the Workfront Database Team can restore individual items.

The following are examples of individual items that might need to be restored independently of the parent that was deleted with them:

  • Tasks
  • Issues
  • Documents
  • Custom Forms
  • Hours
  • Notes

The following sections describe the process of restoring documents and custom forms:

Taking Immediate Action

Data from your live environment is available in the Preview Sandbox for up to 7 days. This means you can export the standalone data from the Preview Sandbox environment using the following methods:

  • Kick-Starts
  • Building a report and exporting the results

For more information about exporting data from Workfront, see "Exporting Data."

You can import the exported data in the following ways:

The Preview Sandbox environment is refreshed during our maintenance windows over the weekend.
For more information about the windows of maintenance for the Preview Sandbox environment, see trust.workfront.com

IMPORTANT Documents are an exception to these methods of restoration. You can manually download them from the Preview Environment, and re-upload them into the Production environment. If you want to download and upload documents in bulk, you will need to request a data restore from Workfront. 

Information Needed for a Data Restore

Once you have determined a deleted object needs restoring by our Database Team, you will want to gather as much information as you have about it. The following information is required for our database administrators to find the object and initiate a restore:

  • Object name
  • Object Type (Task, Issue, Project, etc)
  • Estimated Date and Time of deletion
  • Object GUID (if possible)
    Refer to the following information when locating the GUID of an object:
    • The GUID can be found by referencing e-mail notifications triggered by interacting with the object (assignments to, comments on, etc.)
    • Example of a GUID found at the end of a URL: yourdomain.my.workfront.com/issue/view?ID=568bfa96011220154c8ca4c4e691556b

Once you have gathered this information or if you require assistance, please call our Customer Care Team at 844.306.4357 or submit a ticket to Customercare@workfront.com.

Data Restore Process

  1. After our Customer Care Team receives your information, they will escalate it to our Customer Support Team.
  2. Our Customer Support Team will contact our Database Team.
  3. Once the Database Team has had a chance to review the data being restored, a more accurate estimate for the ETA can be provided. A restore will generally take three days but can take longer depending on the type and volume of data being restored.
  4. The Database Team will restore the information to your Preview Sandbox environment where you will have the chance to review the restored data. Our Customer Support Team will let you know when the data can be found in the Preview Sandbox.
  5. Once you are satisfied with the restore in the sandbox, let our Customer Support Team know and they will contact our Database Team to notify them that they can restore the data to your production environment.
  6. You will have a chance to review the restored data before the request is closed.