When creating a new user a Whoops error is displayed stating that the username is already taken. There are no other occurrences of this email in the system. Why is this being displayed?
This can occur either because the username or email address is not unique in the current Workfront instance or in another Workfront instance.
In a Single Workfront Instance
Ensure that the username and email address is unique in the current Workfront instance:
- As the system administrator, go to the People tab, then click the People subtab.
- In the list of people, look in the Email column to ensure there are no duplicate emails.
- Add a column for username to the view.
- In the View drop-down menu, click Customize View.
- Click Add Column.
- In the search field, type username.
- Select User > Username.
- Save the view.
This results in a view to display the usernames where you can look for the duplicate.
- In the list of people, look in the Username column to ensure there are no duplicate usernames.
In Another Workfront Instance
Ensure that the username and email address is unique across all instance of Workfront in your organization. This is commonly the case for consultants that work with other companies who use Workfront. The solution for this issue is to use a different case for the new username.
For example, if firstname.lastname@example.org is the duplicate, you could use JohnDoe@domain.com for the new user.