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Username Already in Use

Question

When creating a new user a Whoops error is displayed stating that the username is already taken. I have checked and there are no other occurrences of this email in the system. Why is this being displayed?

Answer

Usernames within workfront must be unique. There are 2 reasons this can happen.

  1. Go to the People tab and add a column for username to the view. This can be done by going to View > Customize View > + Add Column > Select USER Username. This will give you a view to display the usernames to find the duplicate.

  2. The other cause for this would be the username is used in another instance of Workfront. This is commonly the case for consultants that work with other companies who use Workfront. The solution for this issue is to use a different case for the new user name. ie. if johndoe@domain.com is the duplicate you could use JohnDoe@domain.com for the new user.