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Cluster 05 Not Receiving Emails

Some customers on Cluster 05 are not receiving Workfront email notifications due to a number of third-party email filtering vendors, such as Proofpoint and Trend Micro, marking Workfront emails as spam. We are working with these vendors toward a resolution.

We do not currently have a timeline for when this incident will be resolved. For additional information, contact customer support. You can also access the Workfront Trust Site for updates on this incident.

Immediate Fix

This specific IP address seems to be causing the problem:

54.71.252.65

However, we recommend whitelisting all of the Workfront IP addresses for Cluster 05. IP addresses for each cluster are listed in "Configuring Your Firewall."  

 

This article last updated on 2018-02-05 22:51:37 UTC