When the Primary Contact of an issue makes a comment in the Updates tab, the issue status updates to In Progress automatically.
In order for this automatic status change to occur, the following is required:
- The issue must be entered through a request queue.
- The issue must be in Awaiting Feedback status.
- There must be an Awaiting Feedback (AWF) status available for issues at the system level. For more information about system-level statuses, see "Creating and Customizing Statuses in Workfront."