Automatically Updating Issue Statuses from "Awaiting Feedback" to "In Progress"

When the Primary Contact of an issue makes a comment in the Updates tab, the issue status updates to In Progress automatically. 

In order for this automatic status change to occur, the following is required:

  • The issue must be entered through a request queue.
  • The issue must be in Awaiting Feedback status.
  • There must be an Awaiting Feedback (AWF) status available for issues at the system level. For more information about system-level statuses, see "Creating and Customizing Statuses in Workfront."
This article last updated on 2018-02-26 20:58:50 UTC