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Error Message: SAML 2.0 Error: User Identifier Not Found

Problem

You are unable to establish a successful connection to ADFS.

identifier_not_found.png

NOTE If you establish a successful test connection and you are still experiencing issues, you might have incorrect attribute mappings or issues with the federation IDs. Contact customer support with questions.

Cause: Claims on the ADFS server are incorrect
 
Solution
On the ADFS server, make sure there is a claim for name ID:
  1. In Windows, click Start > Administration > ADFS 2.0 Management.
    The ADFS 2.0 Management dialog box is displayed.
  2. Select Trust Relationship > Relying Party Trusts in the left-hand pane.
  3. Right-click on the relying party trust related to Workfront, and select Edit Claim Rules.
  4. Verify the claim has an Outgoing Claim Type of Name ID.
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This article last updated on 2018-06-12 21:48:13 UTC