The Workfront Community is an online group of over 10,000 Workfront users. Through the community you can to stay up-to-date on product releases, learn about customer events, and talk to other users about Workfront products and services. You’ll find answers to questions and establish connections with other Workfront customers.
- Authorized Support Contact
- Non-Authorized Support Contact without SSO Login
- Non-Authorized Support Contact with SSO Login
If you are an Authorized Support Contact (ASC), you have login credentials for the Help Desk, Idea Exchange and Workfront Ascent. You can use the same credentials to log into the Workfront Community. In this case, you will leave the subdomain blank.
If you are not an Authorized Support Contact, you can log in with your regular Workfront instance credentials. Use the same subdomain as your Workfront instance.
NOTE This option will only work if your company does not use Single Sign-On (SSO) to log in to Workfront.
If your company does use SSO, you must reach out to Workfront support via phone to request an account. If you are unable to submit a ticket or engage in live chat, contact your Authorized Support Contact.
If you already have an account set up within Ascent Training, you can use those same credentials to access the Community site (leave the subdomain blank in this case).
If you do not remember your password for the Community site, reach out to Workfront Support and they can assist you.
If you are unfamiliar with your subdomain, there is an easy way to find it. If you’re logged into Workfront, your subdomain is the text string or word prior to .workfront.com or my.workfront.com in the URL. For example, if your Workfront URL reads appetite.workfront.com, then appetite is your subdomain. See marker C in the diagram below.
If you forget your username or password, contact support and a representative will help reset your credentials.